Preparing for your telephone support session...

NALAG NSW is glad to be continuing its grief support service via telephone and online for the duration of the COVID-19 epidemic.


This page is designed to provide new and existing clients with information about your upcoming appointment with a grief support volunteer.

Please read this information carefully:

At the beginning of your telephone appointment, the volunteer grief support worker will read through the client agreement.

We encourage you to read the following flyers about our services and the client rights and responsibilities information. Please inform the grief support volunteer if you have any questions.

Preparing for your telephone appointment...

  • Please be ready to take the call a few minutes before your scheduled time. The call will come from a blocked/private number.

  • Please find a quiet and private space to talk

  • Avoid distractions during your appointment. Turn off other phones, televisions and other noisy devices.

  • The appointment will last between 30 and 50 minutes.

What is Grief?

Grief is our reaction to loss. Someone who has experienced a loss can feel like being lost in a maze of conflicting emotions. This is normal following significant loss. Some examples of significant losses are the death of a loved one, a miscarriage, abortion, divorce/separation or relationship breakdown, death of a pet, loss of job, home, identity or independence, caring for someone with a chronic or a life threatening illness.

If you need to cancel your appointment, please call us on 02 6882 9222.

Please note: NALAG NSW is unable to provide crisis service. If you or someone you know needs urgent support, talk to someone you trust or contact a crisis support service, such as beyondblue on 1300 22 46 36, Lifeline on 13 11 14, or 000 in an emergency.

NSW Head Office:

7 Welchman Street

Dubbo NSW 2830


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(c) 2019 National Association for Loss and Grief (NSW) Inc. ABN 15 910 650 287

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