Media Release


Grief support volunteers ready to help NSW through COVID-19 loss and beyond

Published 7 April 2020

The National Association for Loss and Grief NSW (NALAG NSW) recognises that the various impacts of the current COVID-19 pandemic are being felt deeply throughout NSW communities and around world. 


NALAG NSW CEO, Ms Trudy Hanson OAM, believes these are extraordinary times for everyone. “We are now entering our ‘new normal’ phase, but there is certainly nothing normal about any aspect of it.”


“Millions of people are working from home for the first time. Millions more are looking for temporary work or trying to figure out how to file for unemployment and keep paying mortgages or rent - all while continuing to put food on the table.”


As we all negotiate the weeks and months ahead, people will be and are already experiencing the reality of the loss and grief that follows on an enormous scale as the reality of this ‘new normal’ hits home.


“Loss of identity, belonging, anxiety, shock, confusion, helplessness, shame, denial, survivor guilt, fear of losing control – these are the kinds of emotions people may experience, as well as a great number of physical manifestations of loss and grief, including nausea, tremors, sweating and headaches,” said Ms Hanson.


While NALAG NSW’s offices are temporarily closed to the public, its team of volunteers are continuing to offer free loss and grief support to people throughout NSW - just as it’s done continuously for the past 43 years. NALAG NSW staff and grief support volunteers are standing by the telephones, ready and willing to help individuals, families and communities process the loss we are all facing. The NALAG NSW website is being constantly updated with helpful grief resources and will continue to act as an online hub for people to connect and feel supported. 


Ms Hanson said her state-wide team encourage everyone to look after their health and wellbeing, keep calm and be kind to each other.

“Together, NALAG NSW will see this through with you,” said Ms Hanson. 


All of NALAG NSW’s services, including its free telephone grief support service, can be accessed by visiting or by calling 02 6882 9222.


Please note, NALAG NSW is not a crisis support service. If you or someone you know needs urgent support, please contact a crisis support service, such as beyondblue on 1300 22 46 36, Lifeline on 13 11 14, or 000 in an emergency.

Media Enquiries

Andy Carolan

Communications Officer


Published 7 April 2020

NSW Head Office:

7 Welchman Street

Dubbo NSW 2830


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(c) 2019 National Association for Loss and Grief (NSW) Inc. ABN 15 910 650 287

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