The National Association for Loss and Grief (NALAG) is an independent, not-for-profit registered Charity which was formed after the Granville Train Disaster in 1977.  Today NALAG is and has been a proud leader and provider of grief support, training and education for over 45 years.


Support information, links and resources for those affected by flooding

After Yourself


What is Grief?

Grief is a natural part of life. Grief is our reaction to loss. Your reaction is very unique to you. The intensity of the grief, the pain of grief and how individuals express their grief has no set pattern. Someone who has experienced a loss that is significant to them can feel like they are on a rollercoaster of emotions, thoughts, physical impacts. It can affect so many different parts of their life.

Grief is expressed in many and varied ways. Some people can feel incredibly alone in their grief. Sudden unexpected and traumatic loss brings with it the added distress of how the loss came about. The meaning of the loss, trying to make sense of the whys and what next, when your world feels like it is tipped upside down, the sheer experience of missing can be exhausting.

There is no “normal” timeline for grief. It can’t be forced or hurried. For many there is a readiness factor when a person wants to share their story and feels they can talk through the impact of their loss in a private and personal way with someone outside of their natural supports.

We are here to listen!

NALAG NSW provides a free, confidential, grief and loss support services across NSW, delivered by our team of trained volunteers and staff. We provide telephone support and, in some of our Centres, face to face support and counselling is available. 

We also provide information and resources about grief and loss and ways to support others experiencing loss. We provide training for professionals in responding to loss, grief and trauma.

If you have any questions or would like to enquire about organising to speak with one of our trained grief support team members, please contact us by telephone on 02 6882 9222, or simply complete the ‘Client Enquiry Form’ (a NALAG team member will receive your form and contact you within 2 business days).

Health professionals and agencies: If you would like to refer a client, please download the ‘Agency Referral Form’.

Please note: NALAG NSW does not provide a crisis service. If you or someone you know needs urgent support, please contact a crisis support service, such as Beyondblue on 1300 22 46 36, Lifeline on 13 11 14, or 000 (triple zero) in an emergency.

is open!

Contact us on 02 6882 9222. We are pleased to be welcoming back clients and visitors to our Centres from now in Dubbo and Mudgee.

Nothing is more important to us than the wellbeing of our clients, employees, valued volunteer support team and the communities we serve.

For this reason, we ask you to observe the following COVID-related guidelines for visiting our Centres in the New Year:

  • Please follow all local COVID-19 regulations

  • Use the QR Code when entering the premises

  • Use the hand sanitiser provided at our check-in stations

  • Whilst in our waiting room please observe social distancing protocols as indicated on the chairs

  • Masks must be worn within the Centres

  • If you are unwell, please do not enter the premises. We encourage you to get tested and reschedule your appointment when a negative result has been returned.

NALAG is under public health orders – you may only enter if you are fully vaccinated. You must show proof of vaccination upon entry.

We look forward to supporting you again safely in 2022.

Thank you for your understanding and cooperation.

NALAG CEO Debbie Todkill


For 24/7 Crisis Support

Lifeline  13 11 14
13yarn  13 92 76
(Indigenous Australians)

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NALAG acknowledges and pays respect to the Traditional Owners and Custodians of country throughout Australia. We honour and respect the cultural heritage, customs and beliefs of all Aboriginal and Torres Strait Islander people. We recognise that Aboriginal and Torres Strait Islander peoples have spiritual, social and cultural connections with their traditional lands and waters. We would like to express our sincerest gratitude to the communities on whose land NALAG works.

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Our organisation is a place where human rights are respected and people of diverse genders and sexual orientation are welcomed and supported.